Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Charges for orders on the online shop typically include the product cost plus shipping fees, which vary based on order size, weight, and delivery speed. Discounts may apply for larger orders.

Which payment methods are accepted in the Online Shop?

The online shop accepts various payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, and sometimes digital wallets like Apple Pay and Zelle, Cashapp. Availability may vary by region.

How long will delivery take?

Delivery typically takes 3-5 business days for standard shipping, but expedited options can shorten this to 1-2 days. Times may vary based on the retailer and location.

How secure is shopping in the Online Shop? Is my data protected?

Shopping in the online shop is secure, utilizing SSL encryption, secure payment gateways, and robust data protection measures to safeguard personal and financial information against unauthorized access and fraud.

What exactly happens after ordering?

After ordering, you receive a confirmation email. The order is processed, packed, and shipped. You’ll receive a tracking number to monitor delivery. Expect updates until the package arrives.

Do I receive an invoice for my order?

Yes, you receive an invoice for your order. It is typically sent via email after the purchase is completed, detailing the items, prices, and any applicable taxes or fees.

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